Here at Maploi we pride ourselves on our top quality products, crafted with the best materials and custom engraving. In the event you find we have made an error on your handcrafted custom piece, we are more than happy to fix your piece, free of charge.
If after we attempt to resolve the issue, you are still unsatisfied, we are happy to offer a full refund or exchange providing you send it back to us within 15 days of receipt. The product must be in new and unused condition and in the original packaging. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Maploi suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.